Pre-action protocols

Topic preview

1. 01

   Check the Relevant Protocol

   A new dispute lands on your desk. In 20 seconds, how do you decide whether a specific pre-action protocol applies before you draft the first letter?

2. 02

   Follow or Explain Departure

   If a relevant protocol does apply, what exact compliance move do you make, and how do you handle any step you cannot follow exactly?

3. 03

   General Pre-action Duties

   If there is no specific protocol for the dispute, what pre-action conduct still governs the parties, and what should your advice to the client focus on?

4. 04

   Record Protocol Compliance

   What should you record or send pre-issue so you can later prove compliance and protect the client on costs?

5. 05

   Narrow Issues Before Issue

   How do you use the pre-action stage to narrow issues and push settlement without overcommitting the client?

6. 06

   Document Compliance and Deviations

   If the other side ignores the protocol, what is your immediate advice on the likely procedural and costs consequences, and what would you not promise the client?

7. 1 more building block

   The full topic unlocks with FLK1 Playbook, including the remaining prompts and answer-key marking.