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Consumer information
How to give a statutory cancellation notice, together with a model form you can copy, email or print. Using the form is optional: any clear statement that you wish to cancel is sufficient.
Send your notice before the applicable cancellation period ends. Email is the quickest route. Include the pack or service name, order date and the email used for the Paper Tiger account. An adult purchaser may also identify the order using their Stripe receipt or payment details without sharing full card information.
Email: hello@paper-tiger.co.uk
Post: Paper Tiger Learning Technologies Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.
Study-pack cancellation rules differ between immediately supplied digital content and ongoing online services. See section 11 of the Terms of Use for the price allocation and service-charge calculation. Rights concerning faulty, misdescribed or substandard content and services are separate and remain unaffected.
Complete only the fields that apply. A signature is needed only if you send a paper copy.
To: Paper Tiger Learning Technologies Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF; email: hello@paper-tiger.co.uk
I / We [*] hereby give notice that I / We [*] cancel my / our contract of sale of the following goods [*] / for the supply of the following service [*]:
____________________
Ordered on [*] / received on [*]: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
[*] Delete as appropriate.
You can identify the supply as your Paper Tiger study pack, its online-services component, or both. Adding your order email helps us find the purchase but is not required for a valid notice. The purchaser or the learner account holder may send it.
Paper Tiger will acknowledge a valid cancellation notice by email. For a study-pack service cancellation, new paid AI grading and transcription for that purchase stop, and any service refund is calculated under section 11 of the Terms.
Refunds due following a statutory cancellation are made without undue delay and within 14 days, normally to the original payment method and without a refund fee.