Professional Problems and the Right Forum

Topic preview

1. 01

   Complaint, SRA or claim

   A client complains that work was late, expensive and careless. How do you split service, misconduct and negligence before naming the route?

2. 02

   When to report misconduct

   What facts would make a problem look like professional misconduct rather than ordinary poor service?

3. 03

   Negligence and discipline

   Why does a negligence claim not replace a complaint or disciplinary route?

4. 04

   Undertaking enforcement routes

   If a solicitor breaks an undertaking, which bodies might become relevant and what can each one actually do?

5. 05

   Explaining the available routes

   How would you explain the available routes without promising that one route fixes every problem?

6. 06

   Building block 6

   A client says the bill is unfair, the advice caused loss, and the solicitor lied about progress. Talk through the separate routes, likely remedies, and what the firm should do first.